cancellation fees
You've just booked the best time of the year, then something unexpected comes up and you have to cancel your stay. We, and probably you too, hate it when that kind of thing happens. Please be aware of the following cancellation fees, which are in accordance with Austrian Hotel Contract Conditions (2006).
| Until 3 months before stay | 3 months to 1 month before stay | 1 month to 1 week before stay | Last week before stay |
|---|---|---|---|
| No cancellation fee | 40% | 70% | 90% |
| bis 3 Monate vor dem Aufenthalt | Keine Stornogebühr |
| 3 Monate bis 1 Monat vor dem Aufenthalt | 40 % |
| 1 Monat bis 1 Woche vor dem Aufenthalt | 70 % |
| In der letzten Woche vor dem Aufenthalt | 90 % |
The total cost of the stay or the all-inclusive week is used as the basis for calculating the cancellation fees. To ensure that you don’t have to bear these fees on top of your disappointment, we offer you our Flex Cancellation Option.
Cancellation conditions according to AustrianHotel Contract Conditions
Flex Cancellation Option
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The FLEX Option allows you to cancel your booking at any time up to 3 days before arrival, without needing to provide any reason. You do not need to submit any documents, medical certificates, or other proof.
Please note:
The FLEX Option is not an insurance product, but a voluntary service provided by the hotel to give you greater freedom and maximum flexibility.
The Flex Option must be taken out at the same time as the booking confirmation is returned.
he protection begins once the booking confirmation has been returned and ends upon departure.
Up to 3 days before arrival: free cancellation without giving any reason.
Within 3 days before arrival, we reserve the right to charge 50% of the room price if we are unable to resell the room.
The fee for the cancellation option is €3.00 per adult and booked night. When you choose the voluntary Flex Cancellation Option, the corresponding fee is automatically added to your reservation and settled on your final bill upon departure.
